FAQ


DO I HAVE TO COME TO YOUR FACILITY TO RENT OR PAY?

No! We offer ONLINE TOUCH-FREE self-storage rentals. In addition to being able to easily rent directly online from our website, you can rent, pay and communicate by text, phone or email! We promise we will look after you quickly & efficiently.


HOW DO I MAKE A RESERVATION TO RENT IN THE FUTURE?

If you want to rent a self-storage unit in the future, please fill out our contact form and we will send you a rental agreement.


HOW DO I PAY? AM I BILLED?

We accept Visa, MasterCard, and E-transfer. For your convenience we also offer automatic payment options as well as the ability to pay online via our website. Check out this helpful video on how to pay.


IS THERE A MINIMUM RENTAL PERIOD?

Our contracts are monthly (minimum 28 days). You are welcome to stay for as little as one month or as long as you like – there are no obligations.


DO I NEED INSURANCE FOR MY STORAGE UNIT?

We recommend that all tenants purchase sufficient content’s insurance for their stored items from their insurance company. Storage Solutions does provide up to $5,000 of protection coverage for a storage unit rental at no extra charge to the tenant, however this coverage is not intended to replace a tenant’s own insurance or responsibility for ensuring they have appropriate insurance for the items stored in their storage rental.


WHAT SIZES OF UNITS DO YOU HAVE?

We offer a variety of sizes of storage units at our facilities. Sizes do vary by location, so visit our Sizes & Pricing page for full details. You can also virtually tour or various self-storage unit sizes on YouTube.


WHEN CAN I ACCESS MY UNIT?

We offer long access hours to both our outdoor self-storage units and indoor heated storage units.


HOW DO I MOVE OUT OF MY STORAGE UNIT?

If you no longer need your self-storage unit rental, and want to move out, you must submit a terminaton notice form 7 days prior to vacating your storage unit at Storage Solutions. Visit our Moving Out page for helpful information and to submit a termination notice form.


WHAT IS THE STORAGE UNIT MADE OF?

The storage units offered by Storage Solutions differ by location. Storage Solutions Milton uses strictly modified shipping containers used for trans-ocean and cross-country shipping. These shipping containers are entirely encased in steel and are strong and weatherproof. 

At Storage Solutions Woodstock, in addition to offering the same storage containers as our Milton facility, we also have indoor heated storage units within a building, which are made from aluminum. 

At Storage Solutions Ayr, our self-storage facilities are comprised of traditional row buildings with roll up doors.


HOW DO I OPEN & CLOSE A SELF-STORAGE CONTAINER?

Opening and closing a storage container can seem tricky, whether you're a seasoned self-storage renter or a newbie. Plus if you don't frequently open and close it, it's easy to forget! This is why we created this How to Open & Close a Storage Container video.


CAN I STORE ANYTHING I WANT IN MY STORAGE UNIT?

When storing items in a storage unit, no matter the duration, you need to use common sense and follow the law. Learn more about what you CANNOT store in a self-storage unit.


HOW DO I LOCK MY STORAGE UNIT?

At Storage Solutions, we control access to our secure, self-storage facility, but your lock is the best line of defense against anyone tampering with your unit. You are responsible for buying and putting a lock on your storage unit.  For your convenience, we sell locks at our locations. We do not keep copies of your lock keys, even if you purchase your lock from us. When it comes to securing your storage unit, not all locks are created equal.  Learn more about how to choose a lock.


DO YOU OFFER CLIMATE-CONTROLLED STORAGE?

Yes, our Ayr self-storage facility offers climate-controlled storage for rent. Our Woodstock self-storage facility offers heated storage (temperature controlled storage).


CAN I STORE A CAR IN A UNIT?

Yes, most cars fit in an 8×20 unit – and you regain your garage. Please visit our Car Storage page for more information and check out these car storage tips. Also check out our video on how to store a car in self-storage!


WHAT SIZE STORAGE UNIT DO I NEED?

That’s a good question! Typically, people underestimate how much space they need. Choosing the right storage unit size isn't just about figuring out how many boxes you have. In addition to the amount of boxes, inventory, furniture, or "stuff" you have, it is critical to consider the following:

  • Are you planning to store for a short or long term?
  • How often will you need to access your belongings?
  • Do you have any large or awkward items?
  • Are you planning on using shelving in your unit or container?

Typically, the longer you are planning to store, the more organized your unit/container should be, however it is still best to be organized, even if for a short-term rental.

We recommend that customers plan aisles in their unit for easy access, that they do not pack items right against walls, doors or ceilings, to allow for airflow, and to measure the large, awkward items they have to figure out how they will fit into the storage unit.

To help you figure out what size unit you need, visit our Sizes & Pricing page for a helpful size comparison chart, which can help you determine what you need. You can also call or email about your storage needs and we can help you figure out what size is best.


DO YOU OFFER MOBILE STORAGE?

Yes we do! For complete details visit our Mobile Storage page.


DO YOU SELL CONTAINERS?

If you are looking to buy a storage container, we sometimes have 8x20 and 8x40 containers for sale.  Visit our Container Sales page for more details, and give us a call to check our availability.


DO YOU SELL PACKING SUPPLIES?

We offer a variety of packing supplies at our facilities to help you safely pack your belongings for storage in your unit rental. If there is anything we do not have that you need, just ask and we can order it in for you. View our Packing Supplies page for more details.


DO YOU HAVE ANY SELF-STORAGE TIPS?

We do!  Our blog is a helpful resource for new and long-time self-storage users.  In addition to offering self-storage tips, we also offer tips for how to pack a box, and many helpful 'how to' videos on our YouTube Channel.


DO YOU OFFER FORKLIFT SERVICES TO CUSTOMERS?

While we previously offered customers forklift services at our self-storage facilities for items on pallets, this service is no longer available.


WHAT IF I HAVE MORE QUESTIONS?

We are happy to help you. Please contact us and we will ensure we find you a storage solution.


RENT NOW


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amer hashem (Milton)
a month ago

Very reliable storage. A good solution to park your car and keeping it protected from all weather conditions. Although a bit remote location.. but the price and the service was worth it.


Riley Rogozynski (Woodstock)
a week ago

I went in to find out some information on storage units for when I move in a couple weeks and was happily surprised by the customer service I received. I had looked at a few other storage facilities in Woodstock but their customer service was terrible compared to Jared's from Storage Solutions. He was professional and understanding of my needs and was ready to help anywhere he could. I will definitely be spreading the word to any of my friends looking for units!


Jennifer Sibbitt (Milton)
a week ago

Staff are very friendly and helpful. The facility is well maintained, clean and secure. I highly recommend Storage Solutions!


Janet Kennedy (Woodstock)
2 weeks ago

Great rates for a clean, secure, well lit place. Really good staff and a company that cares. New facility and the competitors are pretty tired looking and charging the same rates (if not a bit more).


Abeer Nauman (Milton)
a day ago

Very friendly staff. Always great service. Would highly recommend.


Lindsay Munro (Milton)
4 months ago

My husband and I recently relocated from the US and needed a place to store all of our belongings while we secured a new home. The folks at Storage Solutions advised us on the right size unit for our needs, at the right price. They were kind and helpful with all of our "first-timer" questions. We were very confident in the security of the place, and had absolutely no issues. I would highly recommend and use them again if needed.


Ashley Kelly (Milton)
a month ago

Been storing office and personal items for years. Have had various size units. Prices are great and staff has always been helpful.