FAQ


DO I HAVE TO COME TO YOUR FACILITY TO RENT OR PAY?

No! We've been offering TOUCH-FREE self-storage rentals for years.  You you can rent, pay and communicate with us 100% online. Simply text 905-854-1008 or email info@storagesolutionsontario.com, and we promise we will look after you quickly & efficiently.


IS THERE A MINIMUM RENTAL PERIOD?

Our contracts are monthly. You are welcome to stay for as little as one month or as long as you like – there are no obligations.


HOW DO I PAY? AM I BILLED?

We accept Visa, MasterCard, Cash, Debit, E-transfer and post-dated cheques. For your convenience we also offer automatic payment options. Check out this helpful video on how to pay.


WHAT SIZES OF UNITS DO YOU HAVE?

We offer a variety of sizes of storage units at our facilities. Sizes do vary by location, so visit our Sizes & Pricing page for full details.


WHEN CAN I ACCESS MY UNIT?

Our outdoor storage units are accessible 24/7. Our indoor temperature controlled storage units, offered at our Woodstock facility, have long access hours.


WHAT IS THE STORAGE UNIT MADE OF?

The storage units offered by Storage Solutions differ by location. Storage Solutions Milton uses strictly modified shipping containers used for trans-ocean and cross-country shipping. These shipping containers are entirely encased in steel and are strong and weatherproof. At Storage Solutions Woodstock, in addition to offering the same storage containers as our Milton facility, we also have interior, temperature controlled storage units within a building, which are made from aluminum. 


HOW DO I OPEN & CLOSE A SELF-STORAGE CONTAINER?

Opening and closing a storage container can seem tricky, whether you're a seasoned self-storage renter or a newbie. Plus if you don't frequently open and close it, it's easy to forget! This is why we created this How to Open & Close a Storage Container video.


CAN I STORE ANYTHING I WANT IN MY STORAGE UNIT?

When storing items in a storage unit, no matter the duration, you need to use common sense and follow the law. Learn more about what you CANNOT store in a self-storage unit.


HOW DO I LOCK MY STORAGE UNIT?

At Storage Solutions, we control access to our secure, public storage facility, but your lock is the best line of defense against anyone tampering with your unit. You are responsible for buying and putting a lock on your storage unit.  For your convenience, we sell locks at our locations. We do not keep copies of your lock keys, even if you purchase your lock from us. When it comes to securing your storage unit, not all locks are created equal.  Learn more about how to choose a lock.


CAN I STORE A CAR IN A UNIT?

Yes, most cars fit in an 8×20 unit – and you regain your garage. Please visit our Car Storage page for more information and check out these car storage tips. Also check out our video on how to store a car in self-storage!


WHAT SIZE STORAGE UNIT DO I NEED?

That’s a good question! Typically, people underestimate how much space they need. Choosing the right storage unit size isn't just about figuring out how many boxes you have. In addition to the amount of boxes, inventory, furniture, or "stuff" you have, it is critical to consider the following:

  • Are you planning to store for a short or long term?
  • How often will you need to access your belongings?
  • Do you have any large or awkward items?
  • Are you planning on using shelving in your unit or container?

Typically, the longer you are planning to store, the more organized your unit/container should be, however it is still best to be organized, even if for a short-term rental.

We recommend that customers plan aisles in their unit for easy access, that they do not pack items right against walls, doors or ceilings, to allow for airflow, and to measure the large, awkward items they have to figure out how they will fit into the storage unit.

To help you figure out what size unit you need, visit our Sizes & Pricing page for a helpful size comparison chart, which can help you determine what you need. You can also call or email about your storage needs and we can help you figure out what size is best.


DO YOU OFFER MOBILE STORAGE?

Yes we do! For complete details visit our Mobile Storage page.


DO YOU SELL CONTAINERS?

If you are looking to buy a storage container, we sometimes have 8x20 and 8x40 containers for sale.  Visit our Container Sales page for more details, and give us a call to check our availability.


DO YOU SELL PACKING SUPPLIES?

We offer a variety of packing supplies at our facilities to help you safely pack your belongings for storage in your unit rental. If there is anything we do not have that you need, just ask and we can order it in for you. View our Packing Supplies page for more details.


DO YOU HAVE ANY SELF-STORAGE TIPS?

We do!  Our blog is a helpful resource for new and long-time self-storage users.  In addition to offering self-storage tips, we also offer tips for how to pack a box, and many helpful 'how to' videos on our YouTube Channel.


WHAT IF I HAVE MORE QUESTIONS?

We are happy to help you. Please contact us and we will ensure we find you a storage solution.


RESERVE OR RENT TODAY


amer hashem (Milton)
a month ago

Very reliable storage. A good solution to park your car and keeping it protected from all weather conditions. Although a bit remote location.. but the price and the service was worth it.


Riley Rogozynski (Woodstock)
a week ago

I went in to find out some information on storage units for when I move in a couple weeks and was happily surprised by the customer service I received. I had looked at a few other storage facilities in Woodstock but their customer service was terrible compared to Jared's from Storage Solutions. He was professional and understanding of my needs and was ready to help anywhere he could. I will definitely be spreading the word to any of my friends looking for units!


Jennifer Sibbitt (Milton)
a week ago

Staff are very friendly and helpful. The facility is well maintained, clean and secure. I highly recommend Storage Solutions!


Janet Kennedy (Woodstock)
2 weeks ago

Great rates for a clean, secure, well lit place. Really good staff and a company that cares. New facility and the competitors are pretty tired looking and charging the same rates (if not a bit more).


Abeer Nauman (Milton)
a day ago

Very friendly staff. Always great service. Would highly recommend.


Lindsay Munro (Milton)
4 months ago

My husband and I recently relocated from the US and needed a place to store all of our belongings while we secured a new home. The folks at Storage Solutions advised us on the right size unit for our needs, at the right price. They were kind and helpful with all of our "first-timer" questions. We were very confident in the security of the place, and had absolutely no issues. I would highly recommend and use them again if needed.


Ashley Kelly (Milton)
a month ago

Been storing office and personal items for years. Have had various size units. Prices are great and staff has always been helpful.