Moving Day: A Self-Storage Perspective

Posted on 2015-06-23 in Blog

June 30th or July 1st is a very popular moving day. Maybe it’s the Canadian way to celebrate Canada Day! In honour of this, we thought it would be helpful to share one of the biggest lessons we have learnt in our many years watching moves.

We’ve witnessed a lot of house and office moves and we know that they can be tiring, long days. For example, we had one customer moving from Oakville to Burlington who went through the entire contents of her house, calculated exactly how much storage space she would require and went through this with her moving company to make sure they would pack the storage unit to manage the space. Our customer reserved an 8×20 with Storage Solutions in Milton and came by our facility on moving day to do the paperwork and ensure everything was ready.

Unfortunately, her moving company showed up about hour late and the customer had to run into work quickly for an important meeting. By the time the customer was back at her house, her furniture was still on the drive-way and the truck was just beginning to get packed. At this point, things were really behind schedule and the movers were hot and tired in the mid-afternoon sun.

The movers drove to Storage Solutions in Milton and immediately said that the 8×20 unit was not big enough. Our customer was very upset because she was paying the movers by the hour (and having an argument about space is very expensive!) and she was worried about what to do with her belongings.

We immediately switched our customer to an 8×40 unit and the movers started to unload the truck. But once the unloading was done and the movers had left, our customer noticed that the 8×40 unit was only about half full – so she could have rented an 8×20 unit instead. Our customer was upset since she was planning on storing her belongings for some time and the difference in price meant a lot to her.

She phoned the moving company and they explained that their duty was done. Luckily, she had a few strong friends and was able to move all of her belongings into the 8×20 over the weekend. We refunded the customer the price for the 8×40 unit and re-did the paperwork.

Unless our customer asks us, we never open the unit for the moving company to start unloading until the customer is present. In our opinion, it’s critical that the customer be the person to dictate where things should go and whether an aisle should be left, or if there are certain items that should be at the front of the unit because they will be used more.

Movers are great and can literally take the heavy lifting out of your day, but like everything, they need to be managed and supervised.  We’re sure our customer was happy to see the end of her moving day, but we learnt a valuable lesson – when you are planning to move play an active role in your move – supervise the movers to make sure they are working and staying on schedule and always make sure your storage unit is being packed the way you want it.

Until next time,

Storage Solutions

Your self-storage solution for Milton, Burlington, Oakville, Georgetown and surrounding areas


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amer hashem (Milton)
a month ago

Very reliable storage. A good solution to park your car and keeping it protected from all weather conditions. Although a bit remote location.. but the price and the service was worth it.


Riley Rogozynski (Woodstock)
a week ago

I went in to find out some information on storage units for when I move in a couple weeks and was happily surprised by the customer service I received. I had looked at a few other storage facilities in Woodstock but their customer service was terrible compared to Jared's from Storage Solutions. He was professional and understanding of my needs and was ready to help anywhere he could. I will definitely be spreading the word to any of my friends looking for units!


Jennifer Sibbitt (Milton)
a week ago

Staff are very friendly and helpful. The facility is well maintained, clean and secure. I highly recommend Storage Solutions!


Janet Kennedy (Woodstock)
2 weeks ago

Great rates for a clean, secure, well lit place. Really good staff and a company that cares. New facility and the competitors are pretty tired looking and charging the same rates (if not a bit more).


Abeer Nauman (Milton)
a day ago

Very friendly staff. Always great service. Would highly recommend.


Lindsay Munro (Milton)
4 months ago

My husband and I recently relocated from the US and needed a place to store all of our belongings while we secured a new home. The folks at Storage Solutions advised us on the right size unit for our needs, at the right price. They were kind and helpful with all of our "first-timer" questions. We were very confident in the security of the place, and had absolutely no issues. I would highly recommend and use them again if needed.


Ashley Kelly (Milton)
a month ago

Been storing office and personal items for years. Have had various size units. Prices are great and staff has always been helpful.